Commissioning Policies & Field Service Rates

Commissioning Policies

Requesting Assistance:
• Response time for requests for assistance will be determined by the availability of qualified personnel and availability of parts.
• A field service call will be made only with pre-authorization by a customer purchase order and will be billed in accordance with Royle's Field Service Rates in effect at time of call.
• All rates are net unless prior arrangements have been negotiated beforehand.
• Rates are subject to change without prior notice. Customers should verify current rates when requesting assistance.
• Per diem rates not inclusive of expenses.
• Travel time is considered as service time and rendered at prevailing service rates.

International Service:
• All international service should be contracted on a weekly basis with the minimum trip being one week.
• All international service shall be limited to a maximum of eight (8) weeks unless special agreement at time of contract or purchase order.
• Payment for services shall be in US Dollars.
•Customer is to furnish the necessary labor, parts, tools, instruments, and materials required for the installation, start-up, service, or maintenance work involved. Royle will provide the technical assistance and or/ the supervisory personnel under these conditions.
• International start-ups will not normally be honored unless ample spares have been ordered and are on job site prior to actual start-up. The availability, shipping, and export many times delay and require an extension of Field Service Engineers' time on site. Requesting spares is an attempt to shorten the actual start-up time and reduce expenses. Extended time as a result of waiting for replacement parts is at customer's expense.

Field Service Rates

Note:
Technician: Installation and Maintenance Servicemen, electricians, or mechanics.
Engineer: Electrical or Mechanical Engineers, installation and maintenance supervisors.
Specialist: Computer or Process Engineers, management.

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